Philosophy
The following five principles form the heart of our company’s philosophy:
1) Do what you say you will do, for the agreed upon price, during the agreed upon time frame.
2) Even if it’s more difficult or challenging, solve root problems rather than covering them up, so that our work will last another
100 years or more.
3) Always be professional and nice.
4) Respect the architectural heritage of a home and strive to respect the Earth when remodeling that home.
5) Hold our subcontractors to the above principles.
Our sole form of advertising is via word-of-mouth, so we make every attempt to exceed our customers’ needs and expectations. We believe that good communication is integral to successful remodeling and work with our customers to develop the most convenient form of dialogue, whether it’s a job site notebook, daily phone conversations, email, evening meetings, something else, or a combination of all of the above.
We know that remodeling can be very invasive, so we usually work in dedicated small groups with the same people supervising the entirety of our customers’ jobs. We tailor our schedules to work with that of your family’s, and we give advance notice of activities that can be particularly disruptive (electrical & water interruptions for example). We enjoy working around children, explaining the construction process to them, and letting them play with some of our tools, provided they have appropriate supervision for the times when we need to use noisy or potentially dangerous equipment.
Because our staff are conscientious and like collaboration with our customers to ensure that each project is a success, it is not uncommon for us to build friendships with our customers that last well beyond the project’s completion.
We believe that green building practices are not only good for the environment but also good for our customers because they can reduce some costs, promote healthy living, and make homes more sustainable and comfortable. We keep up-to-date on new technologies and work with our subcontractors to implement greener techniques and products when they are available and as durable as existing options. Likewise, we give our customers information about greener options when they exist, and we work with our customers to find solutions that help the environment while fitting within their budgets.
Lastly, we desire to build to last. Our work often exceeds the quality and strength requirements of the existing house, and we take pride in attention to details. Our staff are foremost artists and craftsmen who treat each house as if it were their own and find durable and graceful solutions to a range of challenges from structural to aesthetic. We sometimes over-engineer our work–installing trim that people can hang from for example–because crafting well-built homes is our passion, and we take pride in our work (plus we’ve seen houses where children and sometimes adults actually try to do pull ups on the trim).